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User satisfaction is important to us, and we are committed to continuously improving the platform experience through responsive support and user feedback.

FAQs

About Finbubu

Finbubu is a technology platform that helps users access financial products and services offered by licensed financial institutions in the Philippines through a digital application experience.
Financial products and services available through the platform are provided by licensed financial institutions in the Philippines. The specific provider will be identified during the application and approval process.
No. Finbubu does not operate as a bank, does not provide deposit-taking services, and does not accept deposits from the public.
Available products may include:
  • - Virtual Credit services
  • - Credit Line
  • - Business Credit
Availability, eligibility, and terms depend on the licensed financial institution providing the service.
Finbubu provides technology and digital platform support that helps facilitate application submission, user verification, and access to financial products offered by licensed financial institutions.

Products & Eligibility

Applicants generally must:
  • - Be at least 18 years old
  • - Be a Philippine citizen
  • - Have a stable source of income
  • - Have an active mobile number and email address
  • - Hold a valid government-issued ID
Additional requirements may apply depending on the licensed financial institution.
Business Credit may be available to eligible business owners or registered businesses that meet the requirements of the licensed financial institution, including applicable registration and operational history requirements.
Required documents may include:
  • - Government-issued ID
  • - Proof of income
  • - Business registration documents (if applicable)
  • - Supporting financial documents
Additional documents may be requested during review.
Credit limits, financing amounts, pricing, and repayment terms are determined by the licensed financial institution based on application information, financial profile, and applicable assessment criteria.

Applications & Approval

Applications may be submitted digitally through the Finbubu app by providing the required personal information, supporting documents, and identity verification.
Identity verification may include liveness detection, facial verification, and validation of uploaded government-issued identification documents.
Applications are evaluated by the licensed financial institution providing the service using their own eligibility, compliance, and credit assessment criteria.
Application status updates may be available through the Finbubu app or through official communication channels such as SMS, email, or in-app notifications.
Approval decisions depend on multiple factors, including submitted information, financial profile, credit history, and the internal assessment criteria of the licensed financial institution.
No. Submission of an application does not guarantee approval or access to any financial product or service.

Repayments & Account

Repayment schedules and payment methods depend on the financial product and the licensed financial institution providing the service.
Supported payment methods may include bank transfers, e-wallets, online payment channels, or other payment methods supported by the licensed financial institution.
Early repayment availability and applicable conditions depend on the terms and policies of the licensed financial institution.
Late payments may result in additional fees, charges, or reporting to relevant credit bureaus in accordance with applicable laws and regulations.
Users may view available repayment information, transaction records, and billing details through the Finbubu app.
Users may request updates to account information through customer support and may be required to provide supporting verification documents.
Account closure requests may be submitted through customer support, subject to applicable verification requirements and settlement of outstanding obligations.

Security & Privacy

Finbubu applies security measures designed to help protect user information in accordance with applicable data privacy laws and regulations.
Information may only be shared with licensed financial institutions, authorized service providers, or government authorities when permitted by the user or required by applicable laws and regulations.
Please contact customer support immediately if your device is lost, stolen, or compromised to help protect your account.
Identity verification helps reduce unauthorized access, fraudulent activity, and account misuse.
Customer support is available through the official in-app support channels and contact information listed on the Finbubu website and app.
Customer support availability may vary depending on the support channel and service requirements.
Please contact customer support immediately if you notice suspicious activity, unauthorized transactions, or unexpected account behavior.
Finbubu is committed to supporting applicable data privacy and information security requirements in accordance with Philippine laws and regulations.

The Finbubu app is operated by Finbubu Limited, a technology platform provider. Finbubu does not provide financial services, does not operate as a bank, and does not accept deposits.

Financial products and services available through the platform are provided by licensed financial institutions in the Philippines. Additional licensed financial institutions may be introduced over time.

Applications may be evaluated by one or more licensed financial institutions based on their own criteria. If approved, the specific financial institution providing the service will be clearly identified before you proceed.